Terms and Conditions | KittySMS – Secure, Reliable SMS Messaging Platform

IMPORTENT: PLEASE READ OUR TERMS CAREFULLY

For a successful and long-lasting partnership, it is essential that every customer fully understands and agrees to our Terms & Conditions, Annual Maintenance Contract (AMC), and Support policies. These documents define the rights and responsibilities of both Kittys Micro Solutions and our valued customers, ensuring transparency and mutual trust. They detail the scope of services, payment terms, data safety responsibilities, and legal obligations that form the foundation of our ongoing relationship.

Reading and accepting these terms helps us provide you with the best support and maintenance service while protecting your interests and ours over the long term. Please review all conditions carefully before purchasing or renewing any software or AMC plan.

SUPPORT FOR OFFLINE / ONLINE SOFTWARE

After an offline software sale, the software company is legally expected to provide support that primarily covers software-related technical assistance within the agreed terms, usually specified in the sales or maintenance agreement. Support generally includes remote installation help, bug fixes, troubleshooting, and minor customizations like bill and report modifications as per customer requirements. This support is typically valid for the initial warranty or AMC period and any subsequent AMC renewals.

The company is not legally obligated to provide hardware support, accounting consultation (Charges Extra from C.A), or handle issues caused by customer negligence such as failure to maintain proper data backups. Customers are responsible for data safety, and it is recommended to use secure cloud storage for backups. The support terms also clarify that software is sold “as is,” and no obligation exists for major custom development unless separately contracted.

Payments for support services beyond the included AMC term must be made in advance, and refusal to pay can result in discontinuation of support. The company limits liability for data loss, software malfunction, or indirect damages, clearly stating these in the terms. All support-related disputes fall under the specified jurisdiction, which is Hyderabad in your case.

This ensures clarity on the scope, limits, and responsibilities for support post-sale, safeguarding both the software company and the customer’s interests legally.

AMC AND TERMS & CONDITIONS (OFFLINE SOFTWARE)

AMC Coverage
- AMC includes software technical support, remote installation assistance, and updates such as bill and report printing customization as per customer needs.
- Preventive measures and bug fixes are included during the AMC period.
AMC Duration and Renewal
- The first-year AMC is included with the software purchase.
- Renewal of AMC after the first year is optional and can be availed based on customer preference.
Service Support
- Support is provided remotely online.
- AMC includes software-related support only; hardware or peripheral issues are excluded.
Customer Responsibilities
- Regular backup of data is the responsibility of the customer.
- It is recommended to keep the data folder safe using cloud storage services like OneDrive, Google Drive, or Dropbox to prevent data loss.
Payment Terms
- AMC charges must be paid annually in advance if renewed after the first year.
Limitations
- AMC does not cover software customization beyond predefined bill/report adjustments unless separately agreed.
- Data loss due to hardware issues or customer negligence is not covered.
AMC
- Annual Maintenance Charges are payable yearly after the first year, optionally as per customer choice.

License
- The software license is valid for a single computer and is non-transferable. Separate licenses are required for use on additional devices.
Installation and Training
- Installation is provided via remote online support.
- Free online training and basic customization of bills and reports are offered with the first-year AMC.
Payment and Refunds
- Payments are accepted via UPI (9347333331) or Transfer in favor of KITTYS MICRO SOLUTIONS, HYDERABAD. Bank of India. A/C No.8699 2011 0000 643, IFSC: BKID0008699
- Software amounts are non-refundable. Customers should evaluate the software demo before purchase.
Data Backup
- Customers must take timely backups. Data safety is recommended using cloud storage platforms.
- KMS or its employees are not liable for any data loss caused by negligence or external factors.
License Replacement
- Loss, damage, or theft of license or computer requires full payment to reissue the license.
Support Scope
- Support is limited to software issues only. No hardware, printer, scanner, or accounting consulting is covered.
Jurisdiction
- All matters related to the software and contracts are subject to Hyderabad jurisdiction.

AMC AND TERMS & CONDITIONS (ONLINE SOFTWARE)

Title
Online Software AMC – Annual Maintenance Contracts for Custom Business Software Solutions
Description
Get reliable Online Software AMC Services with Hosting, DNS, and Technical Support. Maintain, secure, and update your customized business software with our expert annual maintenance plans.
Professional Online Software Maintenance Services
Our Online Software Annual Maintenance Contract (AMC) ensures your business software runs smoothly 24×7. We provide full technical assistance, bug fixing, cloud hosting, DNS renewal, and regular updates for your customized software applications.
Key Benefits of Our Software AMC
- One-Year Free AMC including Hosting and DNS setup with the initial software purchase.
- Post-First-Year Maintenance Plans at affordable AMC renewal rates.
- Dedicated Technical Support Team to resolve software bugs and performance issues.
- Secure Cloud Hosting Integration with trusted providers.
- Regular System Updates that keep your application optimized for speed and reliability.
- Zero Downtime Management with real-time server monitoring.
Why Businesses Choose Us
We specialize in Customized Business Software AMC services for all industries — hotel management systems, hospital software, accounting software, real estate management platforms, corporate websites, and more. Every AMC plan is backed by trust, transparency, and long-term client relationships.
Coverage Under AMC
- Bug fixing and system error correction
- Essential technical updates and patch management
- DNS and hosting maintenance during the first year
- Free consultation for software performance enhancement
Note: Customization or new feature requests beyond the approved software design are not included under AMC and will be handled as paid development services.
Optimize and Secure Your Business Software
Protect your digital assets and keep your business software fully operational with our professionally managed Online Software AMC Services in India.
Good Faith Partnership
This AMC establishes a long-term working relationship based on transparency, trust, and mutual respect. Both parties agree to maintain open communication and good faith in all business dealings.

Title:
AMC Terms and Conditions – Software Maintenance, Hosting & DNS Policy
Description
Read our AMC Terms and Conditions outlining coverage, responsibilities, hosting renewal policy, and long-term client commitments for custom online software maintenance.
Scope of the AMC
The Annual Maintenance Contract applies exclusively to the customized online software provided and installed by our company. It covers technical support, hosting management (in the first year), DNS configuration, system bug fixing, and essential updates required to maintain operational stability.
AMC Duration and Renewal
- The first-year AMC, hosting, and DNS services are complimentary and covered under the initial software invoice.
- After the first year, clients must renew AMC, hosting, and DNS as per current market rates or the official hosting provider’s invoice.
Hosting and DNS Responsibility
Hosting and DNS are free for the first year. From the second year, charges are billed based on hosting provider pricing. The company will not be responsible for downtime, data loss, or server disruptions caused by third-party hosting services.
Software Customization Policy
The provided software is fully customized as per customer requirements. Post-installation, no structural or functional modifications will be entertained under AMC. Any additional feature development or system expansion will be treated as a paid enhancement request.
Coverage Under AMC
AMC includes:
- Software bug fixing
- Minor technical updates
- Hosting and DNS renewals (first year only)
- Consultation for performance improvement
AMC excludes:
- New module development
- Third-party integrations
- Major design or structure changes
Data and Backup
Clients are responsible for maintaining secure backups of their data. The company shall not be liable for loss of data due to server failure, hosting downtime, or user negligence.