Bulk Messaging & Campaign Management

Run professional WhatsApp campaigns with Mass Messaging / Bulk Sending features.

Campaign Capabilities:

• Import contacts from Excel, CSV, or TXT files

• Select contacts from CRM tabs, labels, or groups

• Send text messages, images, videos, audio, documents, stickers, and payment links

• Personalize each message using dynamic tags like #name

• Smart delay intervals to reduce spam risk

• Auto-pause feature for safe sending

• Detailed delivery reports with Excel export

Perfect for promotions, offers, announcements, reminders, and marketing campaigns.

Quick Replies – Save Time, Reply Faster

Quick Replies allow you to store and reuse frequently sent messages.

What You Can Do:

• Save text, images, videos, documents, and links

• Organize replies into categories like Greetings, Pricing, FAQs

• Send replies with one click

• Create automated reply sequences using script mode

• Enable simulated typing for natural conversation

• Track usage statistics of each reply

This feature drastically reduces response time and improves customer satisfaction.

Auto Attendance & Smart Auto Replies

KMS WhatsApp CRM enables automatic responses based on conditions and triggers.

Auto Attendance Triggers:

• First message from customer

• First message of the day

• Keyword-based triggers

• Meta Ads (Facebook & Instagram leads)

• Time and day-based rules

Automated Actions:

• Send messages or media

• Add or remove CRM stages

• Assign chats to agents

• Archive, pin, or mark chats

• Block unwanted contacts

Ideal for 24/7 customer support automation.

Follow-Up Automation System

Never miss a lead or customer again.

Follow-Up Features:

• Trigger follow-ups when contacts enter or leave CRM stages

• Time-based actions (minutes, hours, days)

• Auto-cancel follow-ups if customer replies

• Multi-step automated sequences

• Easy duplication of follow-up rules

This ensures every lead is followed up at the right time.

Sales Funnel & Advanced Analytics

Understand your business performance with visual analytics dashboards.

Analytics Include:

• Funnel view and pie charts

• Conversion rate tracking

• Revenue and value per CRM stage

• Contact distribution analysis

• Export reports to Excel

• Dark and light mode support

Make data-driven decisions to improve sales performance.

WhatsApp Business Labels Management

KMS WhatsApp CRM integrates perfectly with WhatsApp Business labels.

• View all labels in one place

• Bulk add or remove contacts from labels

• Import labeled contacts into CRM

• Trigger automation using labels

• Export label contact lists

Status Creator & Scheduling

Plan and manage WhatsApp Status posts professionally.

Status Features:

• Text, image, video, and audio statuses

• Schedule posts by date and time

• Auto-repost every 24 hours

• Preview before posting

• Manage and edit scheduled statuses

Perfect for branding and promotions.

Scheduled Messages & Reminders

Automate future communication with ease.

• One-time or recurring messages

• Daily, weekly, monthly, or yearly schedules

• Google Calendar integration

• Reminder notifications

• Edit or cancel scheduled messages anytime

Complete Contact Profiles & Notes

Maintain a full CRM profile for each contact.

Profile Information:

• Personal and business details

• Lead source tracking

• Products of interest

• Business value and revenue history

• Internal notes with attachments

• Export contact data to Excel

AI Chat Assistant & Translation

Boost productivity with AI-powered tools inside WhatsApp.

AI Capabilities:

• Generate professional replies

• Improve message quality

• Translate messages into multiple languages

• Convert voice messages to text

• Spell check and text enhancement

Supports multiple AI models for flexible usage.

Team Collaboration & Agent Transfer

Designed for teams and multi-user environments.

• Transfer chats between agents

• Assign urgency levels

• Add internal notes

• Queue system for customer handling

• Track agent availability

Privacy, Backup & Security

Your data stays safe and controlled.

• Hide contact names, photos, and messages

• Complete chat privacy options

• Manual and automatic backups

• Restore data anytime

• Secure API and webhook integrations

Custom Settings & Full Control

• Multiple UI themes

• Language support

• Menu position customization

• Keyboard shortcuts

• Feature enable/disable options

Who Can Use KMS WhatsApp CRM?

• Small & Medium Businesses

• Sales & Marketing Teams

• Customer Support Centers

• E-commerce Stores

• Service Providers

• Educational Institutions

• Healthcare & Real Estate Businesses